Design is often cast as a way to streamline government and social services. But in our work with communities, time and again we encounter situations in which there is a value to friction and calling attention to disjunctions. Drawing on research in Human-Computer Interaction and Science and Technology Studies, we characterize these situation as seamful… Continue reading Seamful Civics, with Carl DiSalvo
Tag: civic design
Meaningful Inefficiencies: Civic Design in an age of Digital Expediency with Gabriel Mugar
Public trust in the institutions that mediate civic life—from governing bodies to newsrooms—is low, and many organizations assume that greater efficiency will build trust. As a result, these organizations are quick to adopt new technologies to enhance what they do. However, efficiency, in the sense of charting a path to a goal with the least… Continue reading Meaningful Inefficiencies: Civic Design in an age of Digital Expediency with Gabriel Mugar